The new sites will be accessible through www.BPA.gov.
Through this upgrade, BPA is bringing customers more robust and secure systems that position the agency to deliver even more advanced functionality in the future.
Training sessions for the new systems (Customer Portal and MDMR2) are being held Feb. 15, 17 and 22. Find event details on the BPA.gov event calendar.
The legacy customer portal will remain accessible for existing users until it is retired sometime later in 2022. However, no new users, changes or refreshed data will be supported in the legacy site.
For Energy Efficiency users
Energy Efficiency users will continue to submit their invoices for payment via the legacy Customer Portal until the BPA Energy Efficiency Tracking System (BEETS) goes live later in 2022. Energy Efficiency users will see an Energy Efficiency page on the new Customer Portal that will link to the legacy site. Use your existing login and password information to access the legacy Customer Portal. Once BEETS goes live, the link to the legacy site will be replaced with a link to the new system. Energy Efficiency users will then use BEETS to report their EE activity for payment.
For Nomograms users
Nomograms users will continue to access Nomogram data via the legacy Customer Portal until the Outage Management System goes live later in 2022. Nomogram users will see a Nomogram page on the new Customer Portal that will link to the legacy site. Use your existing login and password information to access the legacy site. Once the Outage Management System goes live, the link to legacy Customer Portal will be replaced with a link to the Outage Management System.
Communications: 1-800-622-4519New Customer PortalEmail: Customerportal@bpa.govCustomer support desk: 503-230-5999