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​Customer Service Reliability Program
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Who we are
Customer Service Engineering, Reliability Program (CSRP) manages the interface between BPA and its customers for implementing the NERC Reliability Standards and associated initiatives. CSRP ensures that consistent processes and methodologies for these Reliability Standards are applied consistently by all implementing organizations. CSRP’s SMEs provide overall coordination of reliability standards with impacted customers and BPA’s Federal Partners.BPA supports a consistent approach to its customers, reliability monitoring and enforcement. BPA has also set a priority and focused resources to respond to the new mandatory reliability standards, including efforts to create a culture of compliance.

​What we do

  • We coordinate the strategic development and improvement of standards, providing specific coordination and tracking of NERC standards and initiatives that impact customers, internal and external.  CSRP monitors the external impacts of trends and actions taken by FERC, NERC, WECC and other registered entities.
  • We are the Reliability Standard Owner for all NERC Reliability Standards implemented within the TP organization and coordinate how BPA manages compliance with them.   CSRP provides support to the agency Reliability Officer as requested, including leading initiatives that have cross-agency reliability impact.
  • We manage the creation, execution and implementation of the contracts required to delineate roles and responsibilities between BPA and BPA customers as it pertains to NERC Reliability Standards and other impacted initiatives.
  • CSRP is the customer point of contact for a variety of BPA initiatives including Other Utility Worker access to BPA Facilities, Planning Coordinator, Transmission Operator services, and Annual System Reviews (ASR).
​Calendars
BPA will post information on its activities and opportunities to inform and engage customers on developments and important dates for the NERC, WECC and BPA Reliability Programs. Additional information can be found on their Compliance Enforcement Program website.
​Keeping you informed
Reliability Matters newsletter provides you an update of what the current projects are that CSRP is tackling.  We will work hard to ensure you are kept up to speed on the latest changes and information quarterly. If there are topics you would like to hear more about, please let us know by emailing us at CSRP@bpa.gov.  
Reliability Contacts
BPA supports a consistent approach to its customers and partners, reliability monitoring and enforcement. BPA has also set a priority and focused resources to respond to the new mandatory reliability standards, including efforts to create a culture of compliance.  
 
Reliability Program Contacts
Customer Service Reliability Program
Lorissa Jones
CSRP@bpa.gov
360-418-8777
 
Reliability Officer
Jeff Cook
360-418-8981
 
FERC Compliance Officer
Mark Tucker
metucker@bpa.gov
360-418-8338
 
Please submit your WECC/NERC reliability or compliance questions and or events & dates to the Customer Service Reliability Program at: CSRP@bpa.gov
 
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